Return and Refund Policy
Thank You for Choosing Exolar Energy
At Exolar Energy, we are committed to delivering the highest quality solar products to our customers. If for any reason, you are not entirely satisfied with your purchase, we invite you to review our return and refund policy. The following terms apply to any product purchased from us.
Order Cancellation Rights
You have the right to cancel your order within 7 days without providing any reason. The cancellation period expires 7 days after the day you, or a third party designated by you, received the goods.
To exercise your cancellation rights, please inform us through one of the following methods:
- Email: info@exolarenergy.com
- Website: Contact Page
- Phone: +91 9319179678
Upon receiving your cancellation request, we will process your refund within 14 days using the same payment method you used for the order.
Conditions for Returns
For your return to be eligible, the following conditions must be met:
- The goods were purchased within the last 7 days.
- The goods are in their original packaging.
The following items are not eligible for return:
- Goods made to your specifications or clearly personalized.
- Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods that are inseparably mixed with other items after delivery.
We reserve the right to refuse returns of goods that do not meet these conditions.
Returning Goods
You are responsible for the cost and risk of returning goods to us. Please send the goods to the following address:
Address: 405, Pearl Best Height-1, Netaji Subhash Place, Delhi-110034
We recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of return delivery.
Refunds for Gifts
If the goods were marked as a gift when purchased, and they were shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.
If the goods were not marked as a gift, or the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.
Contact Us
If you have any questions about our return and refund policy, please reach out to us:
- Email: info@exolarenergy.com
- Website: Contact Page
- Phone:+91 11 4656 8831, +91 9319179678
