At Exolar Energy, we are committed to delivering the highest quality solar products to our customers. If for any reason, you are not entirely satisfied with your purchase, we invite you to review our return and refund policy. The following terms apply to any product purchased from us.
You have the right to cancel your order within 7 days without providing any reason. The cancellation period expires 7 days after the day you, or a third party designated by you, received the goods.
To exercise your cancellation rights, please inform us through one of the following methods:
Upon receiving your cancellation request, we will process your refund within 14 days using the same payment method you used for the order.
For your return to be eligible, the following conditions must be met:
The following items are not eligible for return:
We reserve the right to refuse returns of goods that do not meet these conditions.
You are responsible for the cost and risk of returning goods to us. Please send the goods to the following address:
Address: 405, Pearl Best Height-1, Netaji Subhash Place, Delhi-110034
We recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of return delivery.
If the goods were marked as a gift when purchased, and they were shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.
If the goods were not marked as a gift, or the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.
If you have any questions about our return and refund policy, please reach out to us: